Customer Concierge

Got a question? No problem.

We know that you want to be a resource for all of your employees and help answer their questions when it comes to their employee benefits. We recognize that this is one of many responsibilities that most HR departments have to juggle. At the same time, we know that it can be challenging to navigate the complex world of employee benefits and personal questions that your team members might have.

The Silberman Group is your trusted partner. We pride ourselves on providing excellent value and service to our clients, which is why we have developed a customer concierge text line for all of your employees. When your employees have questions, they need answers. Our team of professionals is standing by during office hours to answer questions through our convenient and secure text line. 

Got a question?

Text us anytime. Our representatives will respond during normal office hours.

We Can Help With:

Drug Savings

Have a prescription? Let us shop it for you. Why pay $300 when you can use an online coupon and get it for $50.

Imaging and Scan Discounts

Often times an MRI can vary by hundreds of dollars between facilities that are 1 mile apart. Don’t over pay.

Lab Savings

Don’t overpay for lab work again. Often times these savings are out there, when you know where to look.

Health Navigation

Book an appointment, reviews for a doctor, bill/claim assistance, ask a quick question while you are at the doctor office, we’ve got your back.

Medical Bill Reduction

You advocacy team will negotiate your bills on your behalf. Paying $3000 for a $5000 hospital bill is not too bad.

Concierge Partner

Dedicated team members to answer general questions about an employee’s benefits, order new ID cards, change address, etc.

Cost Comparison

Find out if both quality and cost of  services you are receiving are high, low or just right.

Nurse Line

24/7 nurse hotline. No team member needs to wait another minute.


We will help your team members save time and money with 24/7 access to a doctor by phone, online or video.

Dental / Vision

Understand your dental and vision benefits and how to maximize your service.

Outbound Messaging

Push messaging to team members available. Reminders for this service, deductible starting over soon, open enrollment time, etc


Whether short term or long term, your advocacy team will hold your hand through the disability claim process.

Your turn to make a move

Every great move starts with the first step.