Silberman Group Fulfillment Policy for Credit Card Payments via Stripe® 

These policies will aid users in determining how Silberman Group, LLC fulfills orders and payments made by credit card via the payment processor Stripe.

Fulfillment Policy 

At Silberman Group, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund.

Delivery Policy 

At Silberman Group, we sell prospect marketing consultations, text concierge services, human resources support, and benefit compliance documents. We deliver our services to clients via electronic and telephonic means pursuant to our client’s requests.

Refunds 

We may offer returns in the following conditions:

• If the prospective client moves forward with a medical insurance policy through our agency.
• If the service has not been performed at all during the term of our contract.

Exceptions 

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:

• You received what you ordered, but simply changed your mind about the service.
• You were aware or notified of the problems with the service before making the purchase.
• You did not like your purchase or realized you had no use of it.
• You received the service/product and failed to make a report within 7 days from the date of the receipt

Return Policy 

At Silberman Group, we sell employee benefits and human resources services. No returns can be made but in some circumstances we offer refunds. Our refund policy has been explained above.

Cancellation Policy

• Once a contract with Silberman Group has been signed, cancellations are not permitted except as outlined within the contract document.

Project Abandonment 

If after repeated attempts by Silberman Group to begin service, continue service, or finalize the delivery of the Services, Client fails to participate, or becomes otherwise unresponsive to Silberman Group’s requests and such continues for a period of thirty (30) days, the project will, at the option of Silberman Group, be abandoned, whereupon Silberman Group may reduce any refund for the Services to the Client to zero, and Client hereby provides its agreement to such forfeiture of any amounts of the Fees that have been paid by the Client for the Services as purchased or as described in the original Work Order, wherever applicable.

Administrative Fee 

• All refunds are subject to 7% administrative fee charges.

How to make a complaint 

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to operations@thesilbermangroup.com stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.

Contact Us & Customer Service Contact Details

For inquiries or comments regarding this Policy, customers may email operations@thesilbermangroup.com